According to a press release made by Securus in May, the company is now BBB accredited with an A+ rating. This rating followed the voluntary action by the company to work in accordance to the guidelines of BBB. Now this not only means a lot for Securus, rather it means that their clients too are to benefit. So, what exactly does this mean for Securus’ clients?
Improved Customer Service
To achieve and maintain an A+ BBB rating, one has to be exceptionally good at customer service. Securus are already investing heavily on enhancing their customer service. A proof of this is the 220- seat call center that the company established prior to being BBB accredited. This call center, notably, is the largest that the correctional facility technology industry have seen. The call center will increase responsiveness to customers. Customers will now get help promptly. To meet the BBB recommended points for customer service, the company manages to serve about 25 million people. Other than this, they have managed to make their services better than ever, receiving a review of 4.3 points out of the possible five, from their customers.
Richard. A. Smith, the Chief Executive Officer of Securus, speaking on the event seemed to be very pleased with the company performance in the industry. He argued that their haters would now be quieted. Also, he pointed out that other companies in the industry should not go exaggeration on their quality. Instead, they should get themselves accredited to give real proof of their excellence.
About Securus Technologies
Securus is a Texas-based technology company. They are a leading provider for technological solutions to correctional facilities. The company is headquartered in Dallas, Texas. They serve most parts of North America. Currently, they service more than 3,450 correctional facilities and over 1.2 million inmates.